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Citizens' Service

A contact point

for citizens

for citizens

Book an appointment now!
 |  City Hall & Citizen Service  |  Departments and services  | 

Citizens' Advice Bureau

Citizens' Advice Bureau

Important change to children's passports

children's passport

New regulation for families: From 1 January 2024, children's passports will no longer be issued or extended.

The background to this is an amendment to the law by the German government to improve the security of identity documents.

Learn more...

How can we help you?

Whether you need an identity card, a registration certificate, a police clearance certificate or a passport, we will be happy to help you at the Citizens' Office on Neutorplatz.

Please make sure you book an appointment before your visit. This is quick and easy via our online appointment booking system.

Book an appointment
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Frequent topics

How do I get a registration certificate or a fishing licence?

You can currently apply for these services in writing. Please enclose the informal application for the requested service and the fee in cash in the envelope with your address and telephone number.

For a registration certificate (9 Euro fee), please indicate the content of the certificate.

NEW: You can now also apply for the simple and extended registration certificate online. Please use the following links:

Simple registration certificate

Extended registration certificate

For a new fishing licence , please add the test certificate from the Borken district and a current passport photo. We will call you to collect it!

Important note: A certificate of good conduct cannot currently be applied for in writing. Please make an appointment if you need a certificate of good conduct.