Digital citizen assistant

The chatbot's information comes from the context that is available to it on our website at www.bocholt.de. Each time the chatbot receives an enquiry, it retrieves the information that is currently available - which is why it should immediately take into account any last-minute changes to the page.

Example:

What events are taking place in Bocholt at the weekend?

Here the bot will list current events from the events calendar.

Although the chatbot's "core" (i.e. the large language model) is updated regularly, it does not learn directly from the questions it is asked.

It obtains its information from the city's website. If the chatbot outputs incorrect information or does not know an answer, this information may currently be missing from the City of Bocholt's online offering.

In this case, please send us an e-mail to chatbot(at)bocholt(dot)de

The chatbot is hosted by YOUniquehorns GmbH from Ulm in Germany ("BotBucket").

Your chat history (questions/answers) and your IP address are stored by our IT service provider for a maximum of three months and then automatically deleted. Only anonymised information on the usage statistics of the entire chatbot is retained.

"BotBucket" is operated in the AWS and Azure cloud. The server locations are within the EU. Requests entered may also be processed by Google outside the EU (search). By using the chatbot on our site, you expressly consent to this processing. The chatbot does not require any information about you as the user at any point.

Therefore, please make sure that you do not enter any information about yourself or other persons, such as names, e-mail addresses, telephone numbers, etc., in the chat window when using the chat.

This information can also be found in the privacy policy of the city of Bocholt.